Biosense Medical is monitoring the Coronavirus (COVID-19) outbreak and its impact, and doing all we can to make safe and reassure our customers. This statement will be regularly updated as the latest advice from the Foreign and Commonwealth Office (FCO), World Health Organisation (WHO) and Public Health England (PHE) and other sources becomes available.
We are working diligently with our suppliers to ensure our supply-chain remains unaffected by the current global situation and we remain in a position to promptly process and deliver all consumables. Our turnaround time for consumables held in stock remains 1-2 days from receipt of order (subject to our courier services continuing to be able to provide their standard delivery time-frame, typically next day delivery for mainland UK). We hold good stock of all our most common products which also have very good shelf life. Irrespective of the current situation surrounding COVID-19 you can improve consumable order processing time by ensuring the following:
- Ensure the handling and carriage charge is stated on the official purchase order.
- Ensure the correct and up to date price is stated against each line item (you can find the latest product pricing on our web-shop).
- Ensure the purchase order includes contact details (phone or email) for the procurement contact in case of an order query.
If you cannot see the product you require then please don’t hesitate to Contact Us.