Purchasing expensive, technically advanced medical equipment is not something that our customers do every day. Not only is it extremely important to choose the best product for your immediate needs, but you should also carefully consider the long-term support that you may require to ensure you continue to get the very best from your new system.
We are able to provide you with direct, personal support that is designed to assist you In maximising the benefit for any product purchased from ourselves. This support includes;
|Installation||Full initial and on-going training|
|Ad-hoc technical service assistance||Planned Technical Support contracts|
|Upgrade assistance||User-group administration|
Our technical support staff are fully trained by the original equipment manufacturers, and maintain their product knowledge by participating in a continual training programme.
However technical support is not only about understanding the technical aspects of your equipment, we also understand and are able to assist in the specialist applications that our products are used in. Our staff have real clinical experience of working within the NHS, and also continue to formally lecture on some of the countries most prestigious training courses.
Many customers enjoy the benefits of knowing that their equipment is maintained and all repair costs covered, under the terms of one of our specifically designed Product Support Contracts. For more information of these please contact us for your own bespoke quotation.
If you require technical support please open a ticket using the contact form below or for urgent matters call us on 01245 495002.
To provide our clients with a premium service, where possible we conduct training and support via remote screen sharing. When instructed by an engineer, please click on the logo to start a remote session.